At Feezee, we want you to love every sip. If something isn’t right with your order, we’re here to help. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
We offer refunds in the following cases:
- Product arrived damaged or leaking
- Incorrect product received
- Item was never delivered (subject to courier investigation)
To be eligible for a refund, you must:
- Contact us within 3 days of receiving your order
- Provide a clear photo or video of the issue
- Ensure the item is unopened and in original packaging
2. Non-Refundable Items
Due to hygiene and safety reasons, we do not offer refunds for:
- Opened or consumed products
- Items returned without prior contact
- Orders placed with incorrect delivery information
- Change of mind or personal taste preference
3. How to Request a Refund
To request a refund:
- Email us at service@feezee.com with your order number
- Include photos/videos of the damaged or incorrect item
- Our team will review and respond within 2 business days
To request a refund:If approved, the refund will be issued to your original payment method within 5–7 business days.
4. Late or Missing Refunds
If your refund hasn’t arrived:
- Double-check your bank or card statement
- Contact your payment provider
- If it’s still missing after 7 business days, contact us for help
5. Exchanges & Replacements
In some cases, we may offer a free replacement instead of a refund — especially for damaged or leaked items. We’ll confirm the best solution based on the issue.
6. Contact Us
We’re here to support you with anything related to your order.